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Has someone here in Smithfield or Isle of Wight County
enhanced your visit with us?
If so, let us know!
Smithfield and Isle of Wight County CVB announces
a new program to recognize “front line” employees and volunteers.
As the Smithfield & Isle of Wight Visitor Center numbers continue to increase, we are instituting a program to recognize and thank the rank-and-file front line employees that can “make or break” the visitation experience for the public…everyday. This program is called HOSPITALITY HEROES!
Why are we establishing this program? Because, while marketing and advertising from Smithfield & Isle of Wight Tourism can entice a guest to visit our area once, it is the hospitality experience that the folks representing our attractions, accommodations, restaurants and retail establishments provide, that encourages our visitors to come again and again. Our goal, and the goal of each of your businesses, is economic vitality-the kind that comes from repeat business! The good news--Repeat business is less expensive to capture! The bad news---it’s extremely difficult to maintain because it is experience driven! But here is where the bad news becomes good again-customer loyalty is EVEN stronger if a guest has had a bad experience and it has been well handled with a positive outcome! So this program is about all the folks who make a good visitation encounter, GREAT, and about the folks who turn a negative occurrence into a positive one!
Here’s how the program works. HOSPITALITY HERO postcards will be available at local attractions, accommodations, restaurants and retail establishments throughout the area for visitors to nominate their hero by filling out the card, describing their experience and mailing the card back to the CVB. Guests will also be able to nominate their “Hero” via email at JWinslow@isleofwightus.net.
Next May (2010), we will celebrate National Tourism Week by announcing the names of our HOSPITALITY HEROES and offering special recognition to those who have made an exceptional impression on our guests. Stay tuned for more info!
We look forward to this opportunity to say “thank you” to those who do such a tremendous job offering hospitality to all the visitors to Smithfield and Isle of Wight County!
Congratulations to our 2011 Hospitality Heroes!
Our Hospitality Heroes were recognized on May 13th during our National Tourism Month SmARTs celebration. Each individual nominated received a certificate and hand-made Hospitality Hero Pig created by Art Center @ 319 resident artist, Valerie Johnson.
2011 Hospitality Heroes:
Donna Nurney & Amanda Beale (Smithfield Station)
Ann & Carroll Hubbard (Color Scapes)
Donna Rice, Skylar Norman, Lynka Jordan, Thomas Jordan, Joseph Barnes (Smithfield Ice Cream Parlor)
Nicole Eason, Gloria LaBoone, Leslie Dunaway (Historic St. Luke’s)
Mary Hood & Carlene Young (Boykin’s Tavern)
Donna Cowger (Christmas Store), Julie Verdaguer & Ryan Scarberry (Olde World Tea Company)
Suzanne & Dwain Rodman (Nautical Décor)
June Pius (Olive’s)
Catharine Owen & Sarah Carter (Lindsey Jones, Ltd,)
Krista Russell & Becky Veverka (Ham Town Books)
Collin Norman, Cheryl Whitener, Terry Rhinier & Kathy Mountjoy (Smithfield & Isle of Wight CVB)
Rick Bodson & Brenda Joyner (Arts Center @ 319), Carla Mingee (Return Engagements)
Lisa (Wharf Hill Antiques)
Denise Haynes (Isle of Wight County Museum)
Sharon Murphy (Econo Lodge – Smithfield)
Tony Davis (Smithfield Fire Department)
Dawn Riddle (Mansion on Main B&B)
Brandy Marks (Hampton Inn – Smithfield)
Wayne Stallings (Imagine Art Studios)
Congratulations to our 2011 Hospitality Hero of the Year!
Marian Aiden of the Smithfield Ice Cream Parlor
(Left to right) Tourism Director, Judy Winslow, Visitor Center Manager, Cheryl Whitener
and Hospitality Hero of the Year, Marian Aiden.
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Smithfield & Isle of Wight CVB Staff:
Judy Hare Winslow, Director of Tourism
Lois Chapman, Marketing & Public Relations Manager
Cheryl Whitener, Visitor Center Manager
Terry Rhinier, Event Coordinator
Kristin Wilda, Farmer's Market Manager
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Smithfield & Isle of Wight CVB and the Isle of Wight Arts League are partially supported by funding from the Virginia Commission for the Arts and the Virginia Tourism Corporation.
